{"id":30191,"date":"2025-12-19T18:39:05","date_gmt":"2025-12-19T18:39:05","guid":{"rendered":"https:\/\/demo.csit.sa\/rose-de-lora\/return-and-exchange-policy\/"},"modified":"2025-12-19T19:19:17","modified_gmt":"2025-12-19T19:19:17","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/rosedelora.com\/en\/return-and-exchange-policy\/","title":{"rendered":"Return and Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"30191\" class=\"elementor elementor-30191 elementor-30111\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-a577282 e-flex e-con-boxed e-con e-parent\" data-id=\"a577282\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c9038d2 e-con-full e-flex e-con e-child\" data-id=\"c9038d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-094132c color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"094132c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: right;\" data-start=\"909\" data-end=\"941\">Return and Exchange Policy<\/h2><p style=\"text-align: right;\" data-start=\"942\" data-end=\"1021\">We are committed to customer satisfaction and outline our return and exchange policy according to the nature of furniture products: <\/p><h3 style=\"text-align: right;\" data-start=\"1023\" data-end=\"1049\">First: Product Returns <\/h3><ul style=\"text-align: right;\" data-start=\"1050\" data-end=\"1263\"><li data-start=\"1050\" data-end=\"1142\"><p data-start=\"1052\" data-end=\"1142\"><strong data-start=\"1052\" data-end=\"1100\">Products cannot be returned or exchanged<\/strong> after being opened or used, for quality assurance purposes. <\/p><\/li><li data-start=\"1143\" data-end=\"1263\"><p data-start=\"1145\" data-end=\"1263\">If the product arrives <strong data-start=\"1164\" data-end=\"1188\">damaged or incorrect<\/strong>, please contact us within <strong data-start=\"1213\" data-end=\"1224\">24 hours<\/strong> of receipt and include photos showing the issue.<\/p><\/li><\/ul><h3 style=\"text-align: right;\" data-start=\"1265\" data-end=\"1293\">Second: Acceptable Cases <\/h3><p style=\"text-align: right;\" data-start=\"1294\" data-end=\"1344\">Returns or exchanges are accepted only in the following cases:<\/p><ul style=\"text-align: right;\" data-start=\"1345\" data-end=\"1410\"><li data-start=\"1345\" data-end=\"1373\"><p data-start=\"1347\" data-end=\"1373\">Product received differs from the order<\/p><\/li><li data-start=\"1374\" data-end=\"1410\"><p data-start=\"1376\" data-end=\"1410\">Visible damage or defects during shipping<\/p><\/li><\/ul><h3 style=\"text-align: right;\" data-start=\"1412\" data-end=\"1438\">Third: Return Conditions<\/h3><ul style=\"text-align: right;\" data-start=\"1439\" data-end=\"1543\"><li data-start=\"1439\" data-end=\"1490\"><p data-start=\"1441\" data-end=\"1490\">The product must be <strong data-start=\"1460\" data-end=\"1490\">unused and in its original condition<\/strong><\/p><\/li><li data-start=\"1491\" data-end=\"1543\"><p data-start=\"1493\" data-end=\"1543\">The store covers shipping costs if the error was on our part<\/p><\/li><\/ul><h3 style=\"text-align: right;\" data-start=\"1545\" data-end=\"1573\">Fourth: Refunds<\/h3><ul style=\"text-align: right;\" data-start=\"1574\" data-end=\"1675\"><li data-start=\"1574\" data-end=\"1675\"><p data-start=\"1576\" data-end=\"1675\">Refunds will be processed through the original payment method within <strong data-start=\"1631\" data-end=\"1652\">5 to 10 business days<\/strong> after request approval<\/p><\/li><\/ul><hr data-start=\"1677\" data-end=\"1680\"><p style=\"text-align: right;\" data-start=\"1682\" data-end=\"1690\">If you would like:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return and Exchange Policy We are committed to customer satisfaction and outline our return and exchange policy according to the<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30191","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/pages\/30191","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/comments?post=30191"}],"version-history":[{"count":1,"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/pages\/30191\/revisions"}],"predecessor-version":[{"id":30192,"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/pages\/30191\/revisions\/30192"}],"wp:attachment":[{"href":"https:\/\/rosedelora.com\/en\/wp-json\/wp\/v2\/media?parent=30191"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}