Return and Exchange Policy

We are committed to customer satisfaction and outline our return and exchange policy according to the nature of furniture products:

First: Product Returns

• Products cannot be returned or exchanged after being opened or used, for quality assurance purposes.

• If the product arrives damaged or incorrect, please contact us within 24 hours of receipt and include photos showing the issue.

Second: Acceptable Cases

Returns or exchanges are accepted only in the following cases:

• Product received differs from the order

• Visible damage or defects during shipping

Third: Return Conditions

• The product must be unused and in its original condition

• The store covers shipping costs if the error was on our part

Fourth: Refunds

• Refunds will be processed through the original payment method within 5 to 10 business days after request approval

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